Frequently Asked Questions
Shipments
Delivery to your address is free, but only if your order exceeds 49 euros excluding VAT. For smaller orders, a shipping fee of 5.70 euros excluding VAT will be applied.
All orders placed by 12:00 PM (noon) on weekdays will be delivered within 24 hours throughout Italy, except for remote areas (Molise, Basilicata, and Calabria regions) and islands, where delivery will take 48 hours.
Terms of Sale
All purchases made on the Pigna shop are managed and shipped by Gruppo Buffetti S.p.a., with registered office in Rome, Via Filippo Caruso, 23, a company under Italian law with a sole shareholder, directed and coordinated by Dylog Italia S.p.A.
Quality and Products
What does it mean for paper to be FSC-certified?
What does it mean for paper to be FSC-certified?
FSC® (Forest Stewardship Council) certification guarantees that the cellulose used for our paper comes from forests where strict environmental, social, and economic standards are met. Choosing FSC® products means saying no to indiscriminate deforestation, protecting biodiversity, and respecting the rights of workers and local communities.
What weight should I choose for my son?
What weight should I choose for my son?
- 100 gsm (Elementary School): Thicker, more durable paper, ideal for frequent erasing and to prevent ink from markers and erasable pens bleeding through to the back.
- 80 gsm (Middle and High School): The lightweight and smooth standard for everyday writing with ballpoint pens and pencils, perfect for not weighing down your backpack.
What are the QI line notebooks?
What are the QI line notebooks?
They are designed both for daily use by all students and for those with special educational needs or specific learning disabilities such as dysgraphia, dyslexia, and dysorthography
How do I know which rifling to buy?
How do I know which rifling to buy?
To choose the correct ruling, you need to check the child's school year, as the lines and spacing on the pages are designed to support the development of their manual dexterity and handwriting. In any case, the first rule is always to follow the specific instructions provided by the teacher, as each teacher may have personal teaching requirements for their class.
What's the difference between a Maxi Notebook and an A5 notebook?
What's the difference between a Maxi Notebook and an A5 notebook?
The main difference lies in size and use: the Maxi Notebook (A4) measures 21 x 29.7 cm and is the large school standard, perfect for lessons, operations, and mind maps. The A5 Notebook, half the size (14.8 x 21 cm), is the compact and pocket-sized version, ideal for quick notes, diaries, and for carrying in your bag.
Orders and Shipping
How does shipping assorted colors work?
How does shipping assorted colors work?
When you purchase a product sold in assorted colors (such as a pack of notebooks or ring binders), it means that the color variations of the cover or item are shipped randomly or balanced according to stock availability.
How to order?
How to order?
Our online catalog is organized so that you can always find the item you are looking for.
When you reach the product page you are interested in, you will see the item's description, images, and price. Select the quantity you want and add the product to your cart.
Continue browsing the catalog for other products you are interested in, repeating the process of adding them to your cart. When you are ready, click on the cart icon to go to Checkout.
How do I check what I'm ordering?
How do I check what I'm ordering?
On every page, you'll always find the updated shopping cart icon in the top right corner.
Clicking on it will show you a summary of the number of items in your cart and the total amount of your purchase.
I've added the wrong product or an unwanted quantity to my cart
I've added the wrong product or an unwanted quantity to my cart
No problem.
In the shopping cart, each item has an X to remove any unwanted products.
If you wish to change the quantity, simply enter the correct one using the + and - buttons.
What are the delivery methods and times?
What are the delivery methods and times?
Delivery to your address is free, but only if your order exceeds 49 euros excluding VAT.
For smaller orders, a shipping contribution of 5.70 euros excluding VAT is required.
All orders placed by 12:00 PM (noon) on weekdays will be delivered within 24 hours throughout Italy, except for disadvantaged areas (Molise, Basilicata, and Calabria regions) and islands, where delivery will take 48 hours. Obviously, for orders placed on Fridays or before holidays, delivery times will start from the first subsequent working day.
Goods are covered by insurance against damage and theft. You risk nothing.
Discounts and Agreements
Which groups have conventions?
Which groups have conventions?
To check if your company, association, professional body, or private entity benefits from dedicated discounts and agreements, the quickest way is to contact customer service directly.
How do the conventions work?
How do the conventions work?
Agreements provide access to discounts and special conditions for specific categories.
How do I get the discount code?
How do I get the discount code?
By subscribing to the Newsletter to immediately receive a welcome code for your first order, by asking your company or school representative if you are eligible for an agreement, or by monitoring website banners and social media channels during seasonal promotions
Payments, Returns and Refunds
What payment methods do you accept?
What payment methods do you accept?
You can conveniently pay for your orders using:
- Credit Card.
- Paypal (if you do not have a Paypal account, click here).
- Advance Bank Transfer.
Credit card payments are processed using the most modern anti-piracy IT security technologies.
By choosing this payment method, the transaction is transferred to the secure server of Key Client Cards Solutions, ICBPI Group (Italian Central Institute of Popular Banks). Therefore, no sensitive information will pass through our site, nor will it be saved in our databases.
This ensures an absolutely secure transaction.
In case of payment by bank transfer, the transfer should be made to:
GRUPPO BUFFETTI SPA
IBAN IT27B 06230 03228 000044066479
BIC CRPPIT2P287
Please include the order number and the name of the order holder in the payment description.
Please note that goods will only be dispatched after our administrative verification of successful payment.
As you can see, we do not require you to send us the payment receipt in advance; we will check directly if the transaction has occurred through our administration.
You will have 5 working days to make the bank transfer, after which the order will be cancelled.
All your orders are subject to the approval of the Management of Gruppo Buffetti S.p.A.
Can I modify my order once it's been paid for and placed?
Can I modify my order once it's been paid for and placed?
Buffetti Shop aims to provide a fast delivery service, so once an order is placed, it is immediately entered into our computer system for preparation and handover to the courier for shipping, and can no longer be modified.
The order fulfillment process begins immediately after your confirmation.
You will understand that, in this way, it is difficult for us to intervene and change the contents of your order.
However, you can always contact our Customer Service to check the possibility of making changes, returns, or product replacements.
What to do if a product is missing from the shipment?
What to do if a product is missing from the shipment?
Despite our constant commitment and the utmost care we put into preparing product shipments, it may exceptionally happen that upon opening the packages, one or, more rarely, more products are missing.
Should this occur, do not hesitate to report this situation to Buffetti Customer Service, if possible using the contact/report form found on the website in the Customer Service area or by calling 06/23.191.50.
We will take care to immediately replace the missing items.
We only ask you to help us identify what might have caused the problem, by checking the number of packages/parcels delivered by the Courier to your address, comparing them with those on the accompanying document that you will find enclosed in an envelope with the package, and the waybill that the Courier will present to you.
If you find that the number of packages does not match, we ask you to indicate the missing packages or the number of packages received directly on the Courier's waybill.
(If the missing product is not available in our warehouse, you will be contacted by our customer service to offer an alternative or to decide together how and whether to replace it).
Then send a report using the specific contact form in the Customer Service Area, filling in the required data. This way, we will be able to track your report and, above all, inform you of how we will quickly resolve the problem.
What should I do if a product arrives damaged?
What should I do if a product arrives damaged?
Buffetti will replace them immediately!
We only ask for your cooperation in understanding the cause of the problem, by checking the goods upon delivery by the Courier.
If you notice that the packages or boxes delivered are damaged, please indicate the number of damaged packages or boxes on the Courier's delivery note.
Then send a report using the specific contact form in the Customer Service Area, filling in the required data.
This way we will be able to track your report, and, above all, let you know how we will quickly resolve the problem.
Right of withdrawal
Right of withdrawal
If for any reason you are not satisfied with your purchase, you will have thirty days from the receipt of the goods to return your purchase without penalty.
The return shipping costs will be borne by Buffetti.
Please note: the product must be intact, in its original packaging, and in a condition that allows for resale; otherwise, we will have to return it to you, charging you the redelivery costs.
Except for what has just been stated, the full amount will be credited back to you, excluding the initial shipping costs.
For more information, you can consult the sales conditions or send a report in the Customer Service section or call 06/23.19.150.
